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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We understand the importance of delivering accurate representations of our products to our valued customers. We make every effort to ensure that the images displayed on our website are true to the actual products you will receive. Our team meticulously selects and photographs each item to provide an authentic depiction. However, slight variations in color, texture, or appearance may occur due to factors such as screen settings or lighting conditions. Rest assured, our commitment to quality means that the product you receive will closely resemble what you see on our website. If you have any specific questions or concerns about a product's appearance, please don't hesitate to contact us. Your satisfaction is our top priority.

Where can I view my sales receipt?

Accessing your sales receipt is easy. After completing your purchase, you should receive an email confirmation containing your sales receipt. If you can't locate this email, don't worry. You can also log in to your account on our website and navigate to the 'Order History' section. There, you'll find a record of all your past orders, including sales receipts that you can view, download, or print for your records. If you encounter any difficulties or have further questions about accessing your sales receipt, please don't hesitate to contact our customer support team. We're here to assist you every step of the way

How can I return an item?

wW want you to be completely satisfied with your purchase. If for any reason you need to return an item, our return process is simple. Please follow these steps:

  1. Contact our customer support team within [2 to 3] days of receiving your order to initiate the return process. You can reach us via [contact us method.]
  2. Provide your order number and details about the item you wish to return.
  3. Our customer support team will guide you through the return process, including providing you with a return authorization and instructions on how to package and ship the item back to us.
  4. Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy.

Please note that certain items may be subject to specific return conditions, such as being unused, in their original packaging, or within a specified return window.

Where can I ship my order?

We offer shipping services to all over the Pakistan. we strive to accommodate our customers worldwide. If you have any questions about shipping to your specific location or need assistance with your order, please don't hesitate to contact our customer support team. We're here to ensure your shopping experience with us is smooth and convenient.

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